I can't join a meeting

If the join page loads but you stay stuck on "Connecting…", you're usually being blocked at the network layer. Sierra Realtime's media uses UDP on ports 50000–60000 plus TCP/443 fallback. Corporate firewalls sometimes block UDP entirely — try a different network (mobile hotspot) to confirm.

If you see "This room requires you to sign in", the host disabled guest access. Ask them to re-enable guests, or sign in with the email they invited.

Browsers we test: latest Chrome, Edge, Firefox, Safari. Internet Explorer is not supported.